Orders typically have a processing time of 24-72 hours regardless of shipping method selected. Domestic orders are shipped via FedEx or DHL. All transit times are in business days (Monday-Friday). Orders are typically delivered within 3-8 business days after being purchased.
FedEx and DHL order confirmations received between Saturday-Sunday, those packages will not leave our warehouse until the following business day. Pick up day is counted as Day 0.
Please Note: We do not process orders on all major holidays! Your order will continue processing the following business day. All shipping time frames are counted in business days.
USPS (UNITED STATES POSTAL SERVICE)
USPS orders are processed Monday-Saturday. All shipping methods are in business days (Monday-Friday).
APO/DPO/FPO/Other Military Addresses may take up to 14 days in transit.
Due to the high volume of packages that our carriers receive, please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached your local sorting facility, transit location, or post office. While FedEx and DHL offer reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of FedEx or DHL are not the responsibility of HitBit and must be resolved by contacting them directly (see contact information below).
DHL Customer Service: 1-800-225-5345
Hours of Operation Monday – Friday 5 AM – 9 PM MST
Saturday – Sunday – CLOSED
While we strive to offer the most expedient and reliable service, HitBit does not and cannot guarantee transit and delivery times. After placing your order, your tracking number will be sent to the email address specified on your account.
Lost & Undelivered Packages
Lost or undelivered packages are not the responsibility of HitBit, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. HitBit strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. HitBit is not responsible for any and all costs associated with erroneous and incorrect address submissions entered by the user.
Delivery to Shipping Forwarder
HitBit strives to ensure that all orders go out in a perfect condition to offer the best customer experience. For customers choosing to ship their order to a mail or freight forwarding service, this guarantee is voided once the package arrives safely and undamaged with the forwarding service’s US address. These services typically repackage our products. Therefore, we cannot be held responsible for damages, missing items and/or other issues that occur after initial delivery. Once the order has arrived safely to the shipping address provided on your order, HitBit is no longer responsible for the delivery of and/or condition of the order, including but not limited to issues with loss, damages and breakage, customs seizure, missing items, etc.
If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue.
Canceling and Altering Orders
Due to the volume of orders HitBit receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing we are unable to alter, change, or cancel any order.
Shipping charges are non-refundable. Refunds are only applied to items that are returned to our warehouse. If the return of your package incurred any type of return fees, those charges will be deducted from your refund for the returned items.
Please Note: Sales tax is charged to all orders being shipped to addresses within California.
We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.