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Refund Policy

By making a purchase on Hitbit LLC www.hitbitcbd.com you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) derived from hemp oil. This product(s) are not for use by or sale to persons under the age of 21.

• This product should be used only as directed on the label.

• Hitbit CBD products should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor’s advice should be sought before using this product.

• These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease.

• By using this website, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited by Law.

We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with an understanding of the present status of CBD (cannabidiol) products.

Please email [email protected] if there are any issues with the product you received and we are more than happy to find a resolution.

Hitbit CBD Pods: 30 Day Satisfaction Guarantee

• Feel 100% satisfied with our pods within 30 Days or get a 100% refund.
• This 100% satisfaction guarantee is only applicable for purchases made on www.hitbitcbd.com and NOT from hitbit cbd partners and or affiliates of hitbit cbd.
• Customer is responsible for return shipping. Customer must be 21 years of age to be eligible for a refund or replacement.

No RMA is needed and the customer is responsible for return shipping costs. If you have any questions about whether your product is eligible for Returns, please feel free to email us.

Hitbit CBD Pods: Returns Process

1) Email us at [email protected] to alert us that you will be returning your product within the 30-day time limit only on your initial order and to request the Return Shipping Address.

2) Once you have shipped your product back to us – please also email the tracking number to [email protected] so we can keep an eye out for it.

3) Once we receive your package we will then issue a refund to the form of payment used when purchasing said product(s). Please allow 7-10 days for the refund to post to your statement.

*If you have any questions regarding our return policy please email [email protected]

Hitbit Series 1: 1 year unlimited warranty

• Feel 100% satisfied with our Series 1 for 1 year or get a 100% refund or replacement device, as long as it is within 1 year of the purchase date. Unlimited warranty may not be abused and will be at hitbit cbd’s discretion to decide whether or not it is being abused. If hitbit decides that the unlimited warranty privilege is being abused, you may not be eligible for a refund or replacement.

• This 100% satisfaction guarantee is only applicable for purchases made on www.hitbitcbd.com and NOT from hitbit cbd partners and or affiliates of hitbit cbd.

• Battery indicator lights not working are not eligible for a replacement or refund. Exterior damage to the device caused by the customer is not eligible for a replacement or refund. Customer is responsible for return shipping. Customer must be 21 years of age to be eligible for a refund or replacement.

No RMA is needed and the customer is responsible for return shipping costs. If you have any questions about whether your product is eligible for Returns, please feel free to email us.

Hitbit Series 1: Returns Process

1) Email us at [email protected] to alert us that you will be returning your product within the 30-day time limit only on your initial order and to request the Return Shipping Address.

2) Once you have shipped your product back to us – please also email the tracking number to [email protected] so we can keep an eye out for it.

3) Once we receive your package we will then issue a refund to the form of payment used when purchasing said product(s). Please allow 7-10 days for the refund to post to your statement.

*If you have any questions regarding our return policy please email [email protected]

Your acceptance of the terms of purchase means you agree to and understand the refund policy.

Shipping

Email support @hitbitcbd.com for further instructions!

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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